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user0jeu373ft3
Asteroid

Samsung Pay Not Compatible

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I recently purchased a Galaxy S8 from Freedom Mobile. When trying to download Samsung Pay, it says the app is not compatible with my device. I have not rooted or tampered with the OS. Is there anything I'm doing wrong? Thanks in advance.

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user0jeu373ft3
Asteroid

Re: Samsung Pay Not Compatible

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Turns out, Samsung Pay hasn't launched in Canada yet... It is in its "Early Access" stage in Canada. I went to the following link, registered for Early Access and everything worked well! (Right now it only works for select banks, but I got lucky and it worked for me!) Thanks for your help and support @Acrillix!

 

http://pages.samsung.com/ca/samsungpay/English/

 

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13 REPLIES 13
Red Giant

Re: Samsung Pay Not Compatible

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@user0jeu373ft3,

 

Does it say what OS it is looking for? There was a bug with Samsung Email requiring 7.1 a bit ago. 


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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user0jeu373ft3
Asteroid

Re: Samsung Pay Not Compatible

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It just says this:

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Red Giant

Re: Samsung Pay Not Compatible

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@user0jeu373ft3,

 

Please verify your OS Version (Settings > About Phone)

 

After that, restart the phone (that is if you are on 7.0) and try again.

 

Try clearing the cache for the Google Play Store


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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user0jeu373ft3
Asteroid

Re: Samsung Pay Not Compatible

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I'm running Android 7.0 and I tried restarting the phone... still no luck.

 

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Red Giant

Re: Samsung Pay Not Compatible

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@user0jeu373ft3 Did you clear the cache?


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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user0jeu373ft3
Asteroid

Re: Samsung Pay Not Compatible

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Yes

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Red Giant

Re: Samsung Pay Not Compatible

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@user0jeu373ft3,

 

Go to Settings->Apps->All Apps, find Play Store there, clear its data and cache, do the same with Play Services and check if solves the issue.

 

Check to make sure GPS and Mobile Data are turned on

 

Open the app, tap Settings, scroll down to Build Version, tap to enter. If there is an update option select it and allow it to update. Try to download an app and see if it works.

If it says it is already up to date, try the following: From Main Menu on phone go to Settings > Apps > swipe right to All > Scroll down to Google Play Store, tap to enter, tap clear data. Try to download an app. Hopefully, this may help you.


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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user0jeu373ft3
Asteroid

Re: Samsung Pay Not Compatible

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I followed all the steps but it still wouldn't let me download Samsung Pay. Should I check with Freedom Mobile? It was mentioned somewhere something about international/unlocked devices not supporting Samsung Pay...? If it helps, I'm in Canada.

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Red Giant

Re: Samsung Pay Not Compatible

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@user0jeu373ft3,

 

Yes please do. Let me know what happens!


Acrillix - Samsung Community Valued Contributor Elite Member
Be sure to click "✓ Accept as Solution" when you find an answer that works for you and "This Helped Me" if it's helpful.
My Blog - Guru of the Galaxies: http://guruofthegalaxies.com/
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