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user19UI2i42eQ
Constellation

Samsung S8 battery is swelling and breaking cover

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Hello! What do I do about my work phone's battery swelling?

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Samsung Care Ambassador

Re: Samsung S8 battery is swelling and breaking cover

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@user19UI2i42eQ  i would recommend reaching out to a Authorized Samsung Repair Center i would use one of the links below to get it checked out 

 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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9 REPLIES 9
Samsung Care Ambassador

Re: Samsung S8 battery is swelling and breaking cover

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@user19UI2i42eQ  i would recommend reaching out to a Authorized Samsung Repair Center i would use one of the links below to get it checked out 

 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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usermBxl0Nnbzx
Astronaut

Re: Samsung S8 battery is swelling and breaking cover

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I have the same issue with my Samsung s8. The battery is swelling and the back has come out. How can you help?

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usere95uc2CTAQ
Constellation

Re: Samsung S8 battery is swelling and breaking cover

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I have the same problem and my S8 Active. Does anyone know how much the authorized Samsung service center charges to replace the  battery and cover? My Active just passed the 2 year by 10 days.

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Samsung Moderator
Samsung Moderator

Re: Samsung S8 battery is swelling and breaking cover

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@usere95uc2CTAQ I would recommend reaching out to our specialized team directly at 1 (800) 726-7864.

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usere95uc2CTAQ
Constellation

Re: Samsung S8 battery is swelling and breaking cover

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HI SamsungAdam,

 

I contacted Samsung support and they were very nice to get me an RMA assigned.

But I think I can swap out the battery myself but my concern is that I cannot locate anywhere that will sell the sealant for the back cover. Would you know if I can use a strong double sided tape or some other non-corrosive sealant for plastic instead?

 

I have a couple more days to decide the RMA route if I cannot find the sealant needed for the back cover.

 

Thanks,

Tommy

 

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Samsung Moderator
Samsung Moderator

Re: Samsung S8 battery is swelling and breaking cover

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@usere95uc2CTAQ We do not have that information available to tell you where to buy the sealant or buy the correct double-sided tape. This is information that a technician would know. You can use this link here to find a local walk-in service center and talk to the technicians there. 

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userBHtQPMAM82
Constellation

Re: Samsung S8 battery is swelling and breaking cover

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We don't have the active, we have the s8+.  The Ubreakitwefixit said they will charge $79 for the battery replacement and $59 for the back replacement.  Even though ours is out of warranty, I think Samsung should charge a minimal fee, if any, since this is obviously a defect in the device. 

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user9Uh3npn75P
Constellation

Re: Samsung S8 battery is swelling and breaking cover

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switch that asap why u keepin a phone thats ready to pop

and what are u downloading bro thats not suppose to happen

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MJL
Halo

Re: Samsung S8 battery is swelling and breaking cover

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I just had battery replaced on mine. Took it to independent shop. 25 minutes later battery was installed. And yes it was a Samsung battery with correct part number. 49.00 plus tax. If your back cover is not cracked. It does not have to be replaced.

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