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Constellation

Samsung S8 battery is swelling and breaking cover

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Hello! What do I do about my work phone's battery swelling?

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Samsung Care Ambassador

Re: Samsung S8 battery is swelling and breaking cover

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@user19UI2i42eQ  i would recommend reaching out to a Authorized Samsung Repair Center i would use one of the links below to get it checked out 

 


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Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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Samsung Care Ambassador

Re: Samsung S8 battery is swelling and breaking cover

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@user19UI2i42eQ  i would recommend reaching out to a Authorized Samsung Repair Center i would use one of the links below to get it checked out 

 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless

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Astronaut

Re: Samsung S8 battery is swelling and breaking cover

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I have the same issue with my Samsung s8. The battery is swelling and the back has come out. How can you help?

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Astronaut

Re: Samsung S8 battery is swelling and breaking cover

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As long as you used the OEM charger, the battery gassing out is a defect of the manuf.  Batteries failing to charge over time from use beyond the warranty is acceptable and are on you.  But battery defects are on them.  They should replace the battery and repair any damage the battery swell may have caused.  From Samsung's perspective it's better to repair or replace vs seeing their phone catch fire on a plane in a viral video.

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Constellation

Re: Samsung S8 battery is swelling and breaking cover

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I have the same problem and my S8 Active. Does anyone know how much the authorized Samsung service center charges to replace the  battery and cover? My Active just passed the 2 year by 10 days.

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Samsung Moderator
Samsung Moderator

Re: Samsung S8 battery is swelling and breaking cover

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@usere95uc2CTAQ I would recommend reaching out to our specialized team directly at 1 (800) 726-7864.


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Constellation

Re: Samsung S8 battery is swelling and breaking cover

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HI SamsungAdam,

 

I contacted Samsung support and they were very nice to get me an RMA assigned.

But I think I can swap out the battery myself but my concern is that I cannot locate anywhere that will sell the sealant for the back cover. Would you know if I can use a strong double sided tape or some other non-corrosive sealant for plastic instead?

 

I have a couple more days to decide the RMA route if I cannot find the sealant needed for the back cover.

 

Thanks,

Tommy

 

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Samsung Moderator
Samsung Moderator

Re: Samsung S8 battery is swelling and breaking cover

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@usere95uc2CTAQ We do not have that information available to tell you where to buy the sealant or buy the correct double-sided tape. This is information that a technician would know. You can use this link here to find a local walk-in service center and talk to the technicians there. 

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Constellation

Re: Samsung S8 battery is swelling and breaking cover

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We don't have the active, we have the s8+.  The Ubreakitwefixit said they will charge $79 for the battery replacement and $59 for the back replacement.  Even though ours is out of warranty, I think Samsung should charge a minimal fee, if any, since this is obviously a defect in the device. 

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Constellation

Re: Samsung S8 battery is swelling and breaking cover

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switch that asap why u keepin a phone thats ready to pop

and what are u downloading bro thats not suppose to happen

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