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Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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Good afternoon @userUCyYRBrPD1

 

Have you sent your phone in for repair yet to address this concern? If not, you can reach out to us at 1 800 726 7864, or via the Samsung+ application. You can also check here, to see if there are any walk in repair facilities near your location.

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Constellation

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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I have the same issue except mine is on the left bottom portion of the screen. 

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Samsung Moderator
Samsung Moderator

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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@j_harrell85 Can you send me your full model code and serial number via private message? http://bit.ly/2kZXrit

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Constellation

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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I am having this issue - can I send you my phone info?

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Comet

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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@j_harrell85 wrote:

I have the same issue except mine is on the left bottom portion of the screen. 


file a repair order

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Comet

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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@userUCyYRBrPD1 wrote:

I have had this problem as well, I recently bought my galaxy s8+ used, and it came with these annoying two black spots on the edge of the screen. From what I have reaserched, this is a factory defect.


the plus app is sometimes buggy, its best to call or use live chat support and file a RMA repair warranty order

 

i had the spots and it was dead pixels that only the repair facility can do.

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Asteroid

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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Did anyone try wipe cache partition or factory reset to see if it helped clear the issue? Is it a software defect or hardware defect?

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Asteroid

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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The dead pixel issue was resolved after the local Samsung customer service replaced the glass screen (digitizer), LCD and the attached cable(s).

 

These are the parts they replaced.

 

GH82-14005A - Display LCD Touch Screen Frame + Battery Replacement GH82-14072A - Samsung Galaxy S8+ SM-G955 ReWork Kit Adhesive for LCD

 

Screen So the battery is also replaced as part of this (based on the part description).

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Astronaut

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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I have this on a J7 Star phone...it shows even worse than on other things on the blue android software/firmware update installation screen.  I agree it's ugly, but it's most ugly on that screen.

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Astronaut

Re: Samsung s8 Ugly black spot on the edge of the screen :'(

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Hi how are you doing

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