cancel
Showing results for 
Search instead for 
Did you mean: 
dunkel_Stern
Cosmic Ray

Secure folder blank unlock screen

JUMP TO SOLUTION

I was in secure folder, checking permisions of some apps, and in section "device administrators" in secure folder, there was an option to give device administrator acces to "Find your phone", after I clicked on it, secure folder imidiately crashed, and after that I cant open it...

when i'm opening secure folder, in the login screen of secure folder where must be the login options (petern and biometrics) there is blank screen, and nothing works, not the iris, not the fingerprint nothing Smiley Sad

1 SOLUTION

Accepted Solutions
userg901PD5T8x
Constellation

Re: Secure folder blank unlock screen

JUMP TO SOLUTION

Oooh just found a solution for myself. Found secure folder in the Google play store and uninstalled it.  It basically just uninstalls the updates and doesn't allow you to fully uninstall like other Samsung apps or bloatware.  I was able to open up my secure folder immediately after

View solution in original post

Reply
Loading...
28 REPLIES 28
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION
*blank screen with phone's background, home and back buttons and status bar
Reply
Loading...
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION

Bump

Reply
Loading...
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION
Bump
Reply
Loading...
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION
Reply
Loading...
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION
Reply
Loading...
Honored Contributor

Re: Secure folder blank unlock screen

JUMP TO SOLUTION

Stepping in here since the Community appears to be a bit stumped. 

Can you try placing your device into Safe Mode and see if the Secure Folder works there? Also, try clearing the Phone Cache just in case. Instructions are here


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION
I have reset all app settings
 
I have tried to chenge fingerprints
 
cleared dalvik cache
 
disabled and enabled secure folder in quick settings
 
tried to login not through secure folder, but from setting of secure folder
 
 
tried login through app notification what inside secure folder
 
tried safemode
and tried all the combination of perimitions to secure folder
Reply
Loading...
Honored Contributor

Re: Secure folder blank unlock screen

JUMP TO SOLUTION

Out of curiosity, have you tried to toggle Off and then back On the Secure Folder in your settings? Hopefully it would reset that setting that caused all of this to begin with.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
dunkel_Stern
Cosmic Ray

Re: Secure folder blank unlock screen

JUMP TO SOLUTION
I mentioned it above "disabled and enabled through quick settings"
Reply
Loading...