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userz9fbajMtBm
Constellation

Secure folder forgot password

I forgot my secure folder password, every time I try I get the "wait 30seconds" timer and it counts down and I can have another try.

 

I am never given the option for "forgot password" so I am not able to reset it.

 

Any ideas how to reset the password for the secure folder? 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Secure folder forgot password

Give this link a try: https://support.samsungknox.com/hc/en-us/articles/115012437507-How-do-I-reset-my-Secure-Folder-passw... Also, I would recommend clearing the cache and data for your secure folder as well as wiping the cache partition on your device.

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userz9fbajMtBm
Constellation

Re: Secure folder forgot password

The problem is I never get the "Forgot Password" option and I do not want to loose the files I have stored.

 

So just need to figure out how to reset the password 

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Samsung Moderator
Samsung Moderator

Re: Secure folder forgot password

Have you tried clearing the cache and data for the secure folder app and wiping the cache partition?

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