I updated my phone to Android version and since then I can't go into my secure folder or use Samsung pay. There is a message saying "unauthorized software is installed..." And that's why my secure folder is locked. I haven't root my phone. I downloaded the knox status app and everything looks fine. Any idea how to fix it?
@usermLOTJmNePG Have you tried clearing the cache partition on your phone? Here are the steps to clearing your cache partition on your phone
I did it many times but still doesn't work. The issue is with secured folder and with Samsung pass. I have tried to force stop both apps and restart them but also doesn't work.
Any other ideas I can try?
I will. Since the update actually is more than one thing going on.
And of course the secure folder. I can't take a screenshot but is a similar message.
When checking my knox is 0x0. My warranty is still valid and never have rooted my phone.