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userzH3YE7mwRZ
Asteroid

Serious Pattern unlock bug - Sept update

Hi,

 

There is a serious pattern unlock bug which has rendered lots of phones including mine in a very messy situation.

 

Until last update, when using pattern to unlock the phone, you could overlap on the dot. So, say you tried to make d, q or p as the unlock pattern, that was allowed. After the last update, you can't. 

 

Lucky for me, I have one of my fingers added for fingerprint unlock and so I can get into my phone. However, I can't change the pattern in Settings to fix the issue. I can't make changes in FindMyPhone settings either to bypass the pattern.

 

There is nothing at all one can do to reset the pattern even though I have got through the lock screen using my fingerprint.

 

I suggest Samsung to release a patch asap for users like me so that I can make use of the phone as I want to. People who are already locked out can not do much as they would have to unlock the screen to install software update.

9 REPLIES 9
Samsung_pns7q01
Astronaut

Re: Serious Pattern unlock bug - Sept update

I dont understand

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userzH3YE7mwRZ
Asteroid

Re: Serious Pattern unlock bug - Sept update

Try drawing the letters d, q or p on your pattern unlock screen. You overlap one of the dots. That was allowed / possible. After the update, you can't.

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userzH3YE7mwRZ
Asteroid

Re: Serious Pattern unlock bug - Sept update

 

The dot which I am trying to reuse when drawing q on my screen is no longer accepted.The dot which I am trying to reuse when drawing q on my screen is no longer accepted.

 

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Samsung Moderator
Samsung Moderator

Re: Serious Pattern unlock bug - Sept update

Have you tried this?

 

Samsung has a backup in settings that usually enabled automatically, so your info should be saved in a backup.

Check Samsung find my mobile website and see what options you get when it finds your phone. 

https://findmymobile.samsung.com/

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userzH3YE7mwRZ
Asteroid

Re: Serious Pattern unlock bug - Sept update

My settings are fine. I can't change the pattern due to the bug. I don't need to retrieve the settings.

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userzH3YE7mwRZ
Asteroid

Re: Serious Pattern unlock bug - Sept update

Screenshot_20190924-171509_Samsung Internet.jpgCan't unlock remotely

 

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userS7PxuU3Suc
Astronaut

Re: Serious Pattern unlock bug - Sept update

I am having the same issue except my only security was the pattern. My phone is basically an expensive paper weight at this point. I Think I am going to have to get another phone.

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userEPnOfjwCki
Constellation

Re: Serious Pattern unlock bug - Sept update

Any update on this? It works fine after restarting the phone but still it is a huge security bug. Never gonna get Samsung again. 

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userFIiN8H62O6
Astronaut

Re: Serious Pattern unlock bug - Sept update

Is there a fix for this problem yet 

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