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usermGbAfim1mH
Asteroid

Since new update, fave contacts on home screen dont work

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Ever since I got the last update on my S8, the Favorite Contacts feature on one of my Home Screens doesn't work anymore. Previously, I would go to that home screen and click on a contact and it would pull up their info but now when I click, the screen goes darker like it's about to open something but then nothing happens, just that darkened screen. So the Fave Contacts feature is now useless. Anyone have any suggestions I can try to remedy this issue? Thanks!

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Samsung Moderator
Samsung Moderator

Re: Since new update, fave contacts on home screen dont work

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Was this the update to Android 9.0 Pie? I am wondering if there is a compatibility issue. Have you tried to add a theme to change the background? I know there was similar issue with calendars, and that was the resolution.

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8 REPLIES 8
Samsung Care Ambassador

Remove the widget and place it again. See if the problem...

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Remove the widget and place it again. See if the problem still happens.

If so, then try clearing the cache of Contacts.

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usermGbAfim1mH
Asteroid

Re: Remove the widget and place it again. See if the problem...

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Thanks so much for replying! I just tried removing and adding the widget again but same issue - when I click Edit to put a Contact on the widget, I just get the darkened screen again.

 

How do I clear the cache of my Contacts?

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Samsung Moderator
Samsung Moderator

Re: Since new update, fave contacts on home screen dont work

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You can follow the steps in this article to clear the cache of the Contacts app. https://www.samsung.com/us/support/answer/ANS00077611/

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usermGbAfim1mH
Asteroid

Re: Since new update, fave contacts on home screen dont work

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Thank you for the link! I cleared the cache now and nothing has changed. I tried removing and re-adding the widget again now that the cache has been cleared but the same problem persists.

Thank you two for putting in the effort to help, I appreciate it.

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Samsung Moderator
Samsung Moderator

Re: Since new update, fave contacts on home screen dont work

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No worries! Have you had any updates recently or installed a new theme?

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usermGbAfim1mH
Asteroid

Re: Since new update, fave contacts on home screen dont work

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No new themes or anything (I don't use my phone for much more than calls and emails and the internet!).

I did get an update, the one I mentioned in my original post. It was just a general system update. I don't know when it came out but I got it a few weeks ago, and that's when this problem started.

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Samsung Moderator
Samsung Moderator

Re: Since new update, fave contacts on home screen dont work

JUMP TO SOLUTION

Was this the update to Android 9.0 Pie? I am wondering if there is a compatibility issue. Have you tried to add a theme to change the background? I know there was similar issue with calendars, and that was the resolution.

View solution in original post

Reply
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usermGbAfim1mH
Asteroid

Re: Since new update, fave contacts on home screen dont work

JUMP TO SOLUTION

Just changing the theme worked! Thank you so much!

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