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kfirsad
Asteroid

Sometimes the camera struggles to foucus

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Sins I was at the pool and the phone got a little bit wet (I didn't enter it into the pool),

sometimes when I open the camera, its stuck on a close object focus and can't focus on objects that are not close. 

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Honored Contributor

Re: Sometimes the camera struggles to foucus

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Hello @kfirsad

Sounds like you may want to send your device in for an evaluation and repair. In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864), Twitter, or even Facebook. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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3 REPLIES 3
Honored Contributor

Re: Sometimes the camera struggles to foucus

JUMP TO SOLUTION

Hello @kfirsad

Sounds like you may want to send your device in for an evaluation and repair. In that case, definitely reach out to Samsung directly via Phone (1-800-SAMSUNG/1-800-726-7864), Twitter, or even Facebook. Naturally you can also reach out to your carrier to see if they have a different option you might like more or maybe someone here in the Community has some other ideas!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
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kfirsad
Asteroid

Re: Sometimes the camera struggles to foucus

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If I shake the phone the camera back to normal again for some time. There are a lot of complaints about this issue, Samsung you have to do something!

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userXi7jeCRYLZ
Asteroid

Re: Sometimes the camera struggles to foucus

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UK owner for 6 weeks - now it's 22nd Aug 2017 - So, I am having pretty much the same problem with my Samsung Galaxy S8 everybody else is describing - intermittently, when I click the camera icon, the camera starts up but will not focus until I tap the side of the phone, then it springs to life and works fine.

 

Before tapping the phoneBefore tapping the phone

 

I have owned the phone less than two months.

 

So far, I have been back to the Samsung (Experience) Store twice - the first time, after they insisted it must be an issue with an app I have installed, they caved in and switched the camera module.  All OK for a day or so, then boom!  Intermittent focus issue returned - back to the store.

 

This time, they replaced the camera motherboard - I got it back at 5pm last night and, hey presto - the problem is back at 12:00 noon today.

 

Apparently, the Samsung 'Experience' Store can't return the phone to Samsung unless the same issue has been reprted three times - I guess it's finally going back now!

 

So - here's an interesting thing that I have found, but it's inconclusive ...

 

I have only really installed one App that I use the camera for - Whatsapp ... and, while it doesn't seem to matter whether I use the Samsung Camera icon OR the Camera icon in Whatsapp - it does seem to go wrong more frequently with Whatsapp than with the on-camera app?

 

When reinstalling all my apps, I made sure to give all the necessary permissions for Whatsapp ... am I barking up the wrong tree?

 

Frankly, as tapping the side of the camera fixes the focussing, it's clearly a mechanical issue, but could it be that the 'controller' for the mechanics is somehow 'freezing' under certain circumstances?

 

#Samsung #Galaxy #S8 #focus #problem #intermittent #issue #whatsapp

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