I know this is an issue that Samsung has not ackowledged at this time, but reading through the community it's definitely a real issue. I'm posting here so that others know and Samsung can see that it has happened to yet another person. The crack starts at the top near the iris camera and extends around an inch towards the middle of the screen. I understand they won't do anything about it and currently see it as, "damage caused by the user," but the fact of the matter is - the phone was fine, we went to bed, in the morning the screen was cracked.
So this morning my phone had no crack I get in my car there is no crack I put my phone in my pocked opposite of my keys because I've already had my keys crack a screen before so ive learned my lesson so why in the hell when I pull out my phone I have a giant crack on the screen left hand side 1 cm under the Bixby button going from the outer frame of the phone shooting out words
Hey, I'm sorry to hear this. I hate to hear that your device has broken again! Would you mind sending me a Private Message so that I can look into your device's particulars?
Hey, I hope you had a great weekend.
I would be happy to look into your device. Would you mind sending me a Private Message so that I can look into it further? Thanks!