cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userYPCh0JXjaY
Asteroid

Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

I just setup my Sprint Samsung Galaxy S8+ (SM-955U). I have Otterbox Symmetry Series case on and a Tempered Glass Screen Protector on. The top right corner of the screen is annoying me so seeking some feedback here. On the top right corner of the screen along the edge I see a small arc/semicircle which is very visible in the white background. Is it due to some setting or something else (dead pixels)? All the 3 other corners don't show this. I am attaching some screen shots here. If anyone has any feedback regarding this, I would appreciate it. Thanks

 

 

IMG_20190220_124203.jpgIMG_20190220_124210.jpgIMG_20190220_124216.jpgIMG_20190220_124227.jpgIMG_20190220_124251.jpg

1 SOLUTION

Accepted Solutions
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

The dead pixel issue is resolved after the local Samsung customer service replaced the glass screen (digitizer), LCD and the attached cable(s).

 

These are the parts they replaced.

 

GH82-14005A - Display LCD Touch Screen Frame + Battery Replacement

GH82-14072A - Samsung Galaxy S8+ SM-G955 ReWork Kit Adhesive for LCD Screen

 

So the battery is also replaced as part of this (based on the part description).

Reply
Loading...
8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

Does it appear with the device in safe mode?

Reply
Loading...
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

How do I put the device in the safe mode?

Reply
Loading...
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

I put the device in the safe mode. The issue is still there. So no third party app issue involved. I have hardly installed any 3rd party apps since the device is less than a week old.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

Have you updated the device recently?

Reply
Loading...
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

Yes. Since I just setup this brand new device a week or so ago, it went through about 4-to-5 updates (all the updates from 2017 (Nougat) to Oreo to the latest secuirty patch thru Jan 2019).

Reply
Loading...
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

Has anyone who had this issue performed a factory reset? Did it help?

Reply
Loading...
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

Stopped by local Samsung Service Center. The issue is caused by dead pixels. They will replace the glass screen (digitizer), LCD and the attached cable(s). I suppose this comes as a whole unit.

 

They also mentioned the dead pixel area could grow over time. 

Reply
Loading...
userYPCh0JXjaY
Asteroid

Re: Sprint Samsung Galaxy S8+ (SM-G955U) - Top Right Corner Edge Screen Issue

JUMP TO SOLUTION

The dead pixel issue is resolved after the local Samsung customer service replaced the glass screen (digitizer), LCD and the attached cable(s).

 

These are the parts they replaced.

 

GH82-14005A - Display LCD Touch Screen Frame + Battery Replacement

GH82-14072A - Samsung Galaxy S8+ SM-G955 ReWork Kit Adhesive for LCD Screen

 

So the battery is also replaced as part of this (based on the part description).

Reply
Loading...