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userJM33t2PWsj
Constellation

Re: Text Messages Disappearing

Model Number: SM-N950U

 

Baseband Version: N950USQS4CRE1

 

Carrier: Verizon

 

Mine did this today for the first time. Please HELP!!!

 

They were two of the largest text threads and a lot of media was transferred, a lot of information lost. Please fix this!

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Samsung Moderator
Samsung Moderator

Re: Text Messages Disappearing

If your messages are deleting, try rebooting your phone in safe mode. Safe mode will disable all third-party apps that may cause this. If you navigate to your messages, click the three dots at the top right corner you should then see a list of settings. Go to more setting and yes, make sure delete old messages is turned off.

To get into safe mode, just do the following:

  • Power your device down
  • Then power it back on
  • Press and hold the Volume Down key when you see the Samsung logo until the phone is powered on. 

Let me know how this works.

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Supernova

Re: Text Messages Disappearing

Under the message settings do you have it set to "keep messages forever"?

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userJM33t2PWsj
Constellation

Re: Text Messages Disappearing

Where do I find that? I have "delete old messages" but that deletes after 1000 text or 100 multimedia 

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userxyE3ox640t
Astronaut

Re: Text Messages Disappearing

I am using the messages app on the phone.  nothing fancy - all apps are up to do.  Phone is a G7thinq.  Just happened to one of my contacts but all of my messages (about 2 years worth) are now gone.

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Highlighted
Nebula

Re: Text Messages Disappearing

@userxyE3ox640t have you tried the steps below?

 

@userd21M3RmV2R wrote:

In the messages, click on the settings and see if it will restore the messages. There's a button that says restore messages so I hope it works for you.

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userX4ObcrHDtj
Astronaut

Re: Text Messages Disappearing

There's no place on my phone in messages settings that says that.

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Honored Contributor

Re: Text Messages Disappearing

Getting back messages that were deleted for some reason might be possible through a backup, the steps I mentioned was to help prevent it from happening again. The fact that it happened again, but it was a restart while using a different app might mean it has a connection to that. Try clearing the cache and data on the Chrome app, maybe even avoid using it for a while if possible to see if it happens again.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Joshadow
Constellation

Re: Text Messages Disappearing

Literally having the same problem on my galaxy s8plus, 2 seperate conversations i am having with people in my contacts list continue to vanish for some reason, everything is up to date, message cache is cleared. What the hell..

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Elsa
Constellation

Re: Text Messages Disappearing

I am constantly loosing messages on the s7 at&t messsging app.  How do I retrieve them, as i am desperately needing them for a court case. 

I text a lot and only have 15 texts in my message files.

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