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userjTDiQL43um
Asteroid

This video is broken error message for downloaded photos

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When I download photos from text messages by clicking on 'Save', I can see the thumbnail of the photo in 'My Files' under Images > Download but when I try to open the jpeg I get a black screen with a frowny face and the message: "This video is broken!".  How can I fix this?

 

 

 

 

 

 

1 SOLUTION

Accepted Solutions
Samsung Moderator
Samsung Moderator

Re: This video is broken error message for downloaded photos

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Thank you for following up. Have you tried wiping the cache partition on your device?

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4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: This video is broken error message for downloaded photos

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Do you experience this with specific contacts or all contacts?

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userjTDiQL43um
Asteroid

Re: This video is broken error message for downloaded photos

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All.  Also, I just tried a screenshot and am getting the same result and I am no longer seeing either downloaded photos or screenshots in my gallery.

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Samsung Moderator
Samsung Moderator

Re: This video is broken error message for downloaded photos

JUMP TO SOLUTION

Thank you for following up. Have you tried wiping the cache partition on your device?

View solution in original post

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userjTDiQL43um
Asteroid

Re: This video is broken error message for downloaded photos

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Ok, so this is embarassing.  I had not...and that fixed it.  Thank you for your help!

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