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usertaoePKaZDT
Asteroid

Tmobile update pink line S8+

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I was pushed an update this morning and after my phone rebooted it now has a pink line on the side anyone else having this issue

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usertaoePKaZDT
Asteroid

Re: Tmobile update pink line S8+

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In a case but don't understand how if it's damaged before the update and I have no pink line then after the update I get a pink line. I'm just going to downgrade when I get time

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8 REPLIES 8
Honored Contributor

Re: Tmobile update pink line S8+

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Hello @usertaoePKaZDT

Was this an OS update? Can I get your current baseband? Thanks!


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usertaoePKaZDT
Asteroid

Re: Tmobile update pink line S8+

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G955USQU3CRD4

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Honored Contributor

Re: Tmobile update pink line S8+

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Thanks! So just to be sure, do you see the line no matter what screen you're on? What about if you dim or brighten the screen?


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usertaoePKaZDT
Asteroid

Re: Tmobile update pink line S8+

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Any screen only goes away when the screen is off

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Honored Contributor

Re: Tmobile update pink line S8+

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Is the phone in a case? It sounds a bit like the screen actually got damaged but even if it doesn't look cracked a drop could have caused some internal damages.  =/


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usertaoePKaZDT
Asteroid

Re: Tmobile update pink line S8+

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In a case but don't understand how if it's damaged before the update and I have no pink line then after the update I get a pink line. I'm just going to downgrade when I get time

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Gem6155
Astronaut

Re: Tmobile update pink line S8+

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Everything in reading says its from water damage (or even humidity) BC they're not really waterproof, just water resistant (??!!!). Some say to take advantage of the 1yr warranty & have the expensive/ difficult screen replaced, as it may be a seperation of the display... then some others say to cycle thru the rgb screens until its gone - accessed by typing *#0*# - tap after each to return to that menu & double tap back arrow to get out all together. I've read that it might be only a temp fix, some also say its the pressure you're applying to where the screen is separating, who knows for sure, but something to try in the meantime. I was actually looking to buy an s8+ on eBay that had a pink line, but may settle for minimal missing pixels to avoid the enormous price tag & settle for a minor annoyance...

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Honored Contributor

Re: Tmobile update pink line S8+

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Checking in to see if you still need assistance. If so, just let me know.  Smiley Happy


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