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user5XvlWhuDXU
Constellation

Unable to Set Up Fingerprint

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I recently sent my galaxy S8+ to get fixed after I cracked my screen. It was fixed through Asurion, they made me factory reset my phone and remove my sim and micro so card. I got it back and set my phone back up. When I went to register my finger print there was a message that came up: "Attention. An error has occurred with the fingerprint sensor. If this message appears repeatedly, restart your phone. I tried restarting, rebooting, going into safe mode. Nothing works, I see no physical damage on the outside of my phone. I'm not sure if the people who fixed my phone messed up the fingerprint sensor inside my phone or not. This really bums me out because I primarily use the finger print sensor to unlock my phone. Any help would be appreciated.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Unable to Set Up Fingerprint

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Have you tried removing and re-adding your Samsung account?

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Unable to Set Up Fingerprint

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Have you tried a factory reset of the device?

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user5XvlWhuDXU
Constellation

Re: Unable to Set Up Fingerprint

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No, I really want to avoid that. That would be my last resort.
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Samsung Moderator
Samsung Moderator

Re: Unable to Set Up Fingerprint

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Have you tried removing and re-adding your Samsung account?

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