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Constellation

Unable to turn on Giga Lte

Dear Samasung Team,

Screenshot_20200709-103318_Settings.jpg

I bought Samsung S8+ when i was living in Korea then i moved to UAE  and i am using local network provider and i am trying to connect to 4G but it gives me this messages "Giga LTE cannot be turned on wile a Non-KT USIM card is inserted.insert a KT USIM card and try again"

How to fix that issue with software as i my mobile data is very slow and only gives me Edge speed.

I need your support.

Thanks and regards.

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Unable to turn on Giga Lte

Hello,

 

I recommend reaching out to your current service provider to further assist you.

 

Since you are outside of the US and this forum only supports US products and customers, You can seek further assistance in your area. You can do so by using this link: http://www.samsung.com/visitcountry

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