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Emma Jorge
Asteroid

Unauthorized file downloads

JUMP TO SOLUTION

I downloaded a pdf a week ago but ever since then it's been automatically redownloading on my phone over and over again. I have multiple copies now of the same file and every time I delete it, it downloads again at some random time whether I have Wi-Fi on or off. I have a security system on my phone and it says that everything's ok with internet, files, and downloads. I don't know what to do to prevent these automatic file downloads please help? Is there a download manager on the S8 that asks me for permission before downloading anything or where I can block certain downloads?

1 SOLUTION

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Honored Contributor

Re: Unauthorized file downloads

JUMP TO SOLUTION

May I ask what the PDF was? You don't have to go into detail, I'm just wondering if it was a generic PDF file download. From your downloads folder on your phone, are you able to just completely remove it, then restart your phone?


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15 REPLIES 15
Honored Contributor

Re: Unauthorized file downloads

JUMP TO SOLUTION

May I ask what the PDF was? You don't have to go into detail, I'm just wondering if it was a generic PDF file download. From your downloads folder on your phone, are you able to just completely remove it, then restart your phone?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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Emma Jorge
Asteroid

Re: Unauthorized file downloads

JUMP TO SOLUTION

Sure it was a pdf from a Christian devotional site I got from Instagram. I never tried restarting my phone. I will try that.

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Honored Contributor

Re: Unauthorized file downloads

JUMP TO SOLUTION

Let me know! I've seen some PDF's that sort of just constantly stay in a state of download...almost as if to remind you that it's been finished and in your tray. If you've opened it, try viewing it completely moving the image or even deleting the PDF altogether, then the restart too.

 

Either way, I look forward to hearing back.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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userMOmWPz7uhW
Constellation

Re: Unauthorized file downloads

JUMP TO SOLUTION

Hi, I was wondering if you found a solution to this problem because I am having the same one. I downloaded two simple pdfs from different (trusted) sources to view them. and even though I've deleted them from everywhere many times and rebooted many times, they both re-download several times a day. Any suggestions are appreciated.

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Emma Jorge
Asteroid

Re: Unauthorized file downloads

JUMP TO SOLUTION

So I deleted all the remaining files and restarted my phone. It's been about 2 days and I haven't experienced any unwanted downloads. 

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Honored Contributor

Re: Unauthorized file downloads

JUMP TO SOLUTION

Awesome to hear! Glad I was able to help with this.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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userMOmWPz7uhW
Constellation

Re: Unauthorized file downloads

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Just wondering if there are other solutions to this problem other than the above. The two pdfs I downloaded are still continually downloading themselves, just did this twice in the last hour. I delete them from MyFiles, delete them from the downloads folder, check Samsung Drive and Google Drive (they aren't there) and reboot. And then at some random time, they download again. help!

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Honored Contributor

Re: Unauthorized file downloads

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Have you put yourself into Safe Mode after deleting those files? I'm curious if perhaps there's an app that's running in the background that keeps pushing those PDF downloads.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you. If a post stand out to you, perhaps you could give that post a star to show other community members they were able to assist or was relevant to you.

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userLEyZoc7Qz0
Constellation

Re: Unauthorized file downloads

JUMP TO SOLUTION

Ok I had same problem I just fixed it have to close out the tabs. I noticed when playing a game when check online records of game said file not found and redownloaded it so I closed the tabs and tried again the pop up didn't co.e back that time. And did not try to redownload it. 

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