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Unlocked S8 Caller ID and SP@M Protection turns off after reboot

I have an Unlocked Samsung S8 I have the newest firmware for my region (USA), it updated this morning. I was hoping that my problem would disappear, but it did not.

The issue is just like the title says:

Caller ID and SP@M Protection turns off after reboot

 

I have tried resetting many apps like many other forum posts about this same/similar issue say solved the problem, however mt problem has not resolved and is really annoying that I have to turn it on every time, please help!

12 REPLIES 12
Samsung Moderator
Samsung Moderator

Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot

Have you attempted a factory reset of the device? Make sure to back up all of your data prior to doing so.

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Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot


@SamsungLarry wrote:

Have you attempted a factory reset of the device? Make sure to back up all of your data prior to doing so.


I haven't, and I really hope not to.

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Samsung Moderator
Samsung Moderator

Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot

Have you reached out to our carrier regarding this?

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Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot


@SamsungLarry wrote:

Have you reached out to our carrier regarding this?


I didn't think this could be a carrier controlled issue on an unlocked phone.

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Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot

Besides a few apps, my brother has an identical phone. 

His has the same issue.

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Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot

My phone is a S8 SM-G950U1.

I dont have a "call protect" app.

I do have a "Hiya Service" app, and i have done everything to make sure that this app can function as intended (such as, but nor nesssarily limited to: Clearing its storage and cache, and modifying special access permissions for it so it will remain in background)

 

I have also tried learing the phones cache, however that did not solve the problem:

ID and Sp@m protection option on -> recovery mode -> clear cache -> reboot -> ID and Sp@m protection option still shuts off

ID and Sp@m protection option off -> recovery mode -> clear cache -> reboot -> ID and Sp@m protection option still shuts off

 

Still looking for suggestions..............

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userrKvQBk3c42
Asteroid

Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot

Any solution? Same annoying problem with unlocked S8!!!

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userttFZzQTlG7
Constellation

Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot

Note8 Here, still waiting, only shows names that I have put into the phone...ugh~~~pPp.

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Black Hole

Re: Unlocked S8 Caller ID and SP@M Protection turns off after reboot


@userrKvQBk3c42 wrote:

Any solution? Same annoying problem with unlocked S8!!!


Have you seen this post?

 

https://us.community.samsung.com/t5/Galaxy-S8/Caller-ID-and-S-p-a-m-Protection-turning-off-since-And...

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