Showing results for 
Search instead for 
Did you mean: 


Hi, am having troubles with secure folder and Samsung health on my s8+. I got this phone from my cousin who didn't like Samsung phones for reasons best known to him. I tried to create a secure folder and it says it can't create a secure folder. After questioning around I got to find out that this may happen if the phone is rooted. But in the settings it says it's a stock ROM installed. And I also get this error when I check for updatesScreenshot_20200603-103702_Software update.jpg

So could this mean this phone was rooted and tried asking my cousin and he too says he doesn't know. So my question here is will I get all of these features back if I were to unroot it?

Samsung Moderator
Samsung Moderator

Re: Unroot

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link:

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.