I cannot get the video call feature to work. Says it's unavailable. Tried all settings. This is all three phones on one account tmobile. Tried to call tmobile, that didnt help. S7 to s7 works but not s8 to s7. Think its the software itself. They need to make it universal across android phones like they do the fscetime for iphone. HELP!!!
Solved! Go to Solution.
Ok. Since posting my original problem I figured out something. When I purchased my s8 all apps and settings got switched over using the smart switch app. This obviously caused glitches and even was getting ADS on my home screen. I backed up my phone did a factory reset. Only installed exactly what I'm using. Now video calling feature works across the board. Doesn't need to be on WiFi. So if you're having same problem this could be why. Also don't install battery savers. Usually loaded with malware and ads that cannot be detected with usual virus and malware apps.
Were you able to ever get video call to work, or was it something that just didn't happen when you first tried? If at all possible, were you able to test with any other S7 or S8 device just to see if the option is even there?
I have the s8 on tmobile. I found the solution. You have to go to settings>connections>more connection settings>WiFi calling>never use cellular network enabled. Also be connected via WiFi. Video calling should work then. Just be sure to change back if not using video calling as wifi will eat up battery life. Hope this helps.
Good find! Hopefully it'll help others coming into the community looking for similar information. Really happy you were able to sort it all out!
I'm from the Nerherlands and have the same problem. Checked with Samsung by phone went to my provider in the store received a new SIM card but still the same. They advies me to go to the Samsung store and check if they can help me.