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usersK362QZD5w
Asteroid

Video looks sent but is not received

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I have Android messages app...and my pics go through but never video no matter how short. It appears to be sents even is confirmed in details but receiver gets an empty box...no video. Perplexed...this has been since day one. I cannot use stock app with  my provider.

Can anyone help... everything is enabled Smiley Sad

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Re: Video looks sent but is not received

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Sounds good @usersK362QZD5w

Try to let us know if everything works out long term!

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6 REPLIES 6

Re: Video looks sent but is not received

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Hey @usersK362QZD5w

Who is your provider if you are unable to use the stock app? What app are you using in its place? Have you tried anything so far to help resolve this? 

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Re: Video looks sent but is not received

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Hey @usersK362QZD5w

Are you still needing any help? Let us know so anyone who sees this can try to help out.

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usersK362QZD5w
Asteroid

Re: Video looks sent but is not received

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I changed to CDMA from GSM.... It seems to have helped will keep you posted if anything changes. Thank you for reaching out Smiley Happy
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Re: Video looks sent but is not received

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Sounds good @usersK362QZD5w

Try to let us know if everything works out long term!

View solution in original post

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usersK362QZD5w
Asteroid

Re: Video looks sent but is not received

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Yes..still not able to send vieo. I am using Android messeges app. I've cleared cache partion and checked all settings. Lots of trouble shooting with my company.( Republic Wireless) They want me to do a factory reset but will lose all my messages and I'm in the middle of moving.

Thanks for any help Smiley Wink

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Re: Video looks sent but is not received

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Have you tried doing a back up through SmartSwitch or Samsung Cloud? Last time I did, it actually saved a bunch of my messages.

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