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Samsung Moderator
Samsung Moderator

Re: Water drop icon + Caution sign

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Can I please get your full model number and IMEI in a private message?

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user1d0JVJfNhA
Astronaut

Re: Water drop icon + Caution sign

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I was having the same issue... I noticed this in your picture. It was causing my problem.

 

 

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user3noDwhxHuP
Astronaut

Re: Water drop icon + Caution sign

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My phone do this now my phone won't charge it never drop in water or nothin

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userBTgGKrv8kC
Astronaut

Re: Water drop icon + Caution sign

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So I encountered this issue yesterday too.  I went to the store where I bought the phone and where I pay insurance.  They didnt know why it happened but in another post, I had read that wireless charging worked.  They tried this and it did work.

 I bought a wireless charger for $32 and was able to use and charge my phone.  24 hours later my wired port is working again.

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user17wEjrlhU6
Constellation

Re: Water drop icon + Caution sign

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Just bought a note 9, and every time the phone completely runs out of juice I get that, the only solution was to wirelessly charge above 10, then magically the USB would work., Now I see I'm not alone

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Samsung Moderator
Samsung Moderator

Re: Water drop icon + Caution sign

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Have you tried the shake and blow method? Blow into the port and shake the device. Also, have you tried another charger?

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Lisaswelch
Constellation

Re: Water drop icon + Caution sign

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As of today, I too have this problem. 

My phone died while I was out with my family. At no point in time did it get wet at all. In fact it wasn’t humid outside eith. Just a perfect January day in FL.

 

I stopped at a convenience store to purchase a wire to charge my S9 in the car. Never before have I seen the yield,  water drop, or the not charging symbol come up on my phone. 

I guess I will have to wait until I get home to the wireless charger to see if the issue resolves itself, as it did for others. 

 

 

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userUbAWoPcuZA
Constellation

Re: Water drop icon + Caution sign

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You can restart it to then put the charger while it's trying to start

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Samsung Care Ambassador

Re: Water drop icon + Caution sign

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To be honest, your phone doesn't have to be in water to have water damage. Sweat, condensation, or even a mist can do havoc to your device

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userBQr1zt5aLg
Astronaut

Re: Water drop icon + Caution sign

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Clear the charging ports data

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