cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Won't update

I have an s8+ from sprint that is stuck on Android version 8. I've tried to force update, but I can't get it to work. Any help?

4 REPLIES 4
Highlighted
Astronaut

Re: Won't update

same for me
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Won't update

Hello,

 

I recommend contacting your service provider regarding updating your device.

Reply
Loading...
Highlighted
Astronaut

Re: Won't update

it's been like this since i bought it on launch day
Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Won't update

Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...