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userxkc1gcwyVU
Constellation

can't open samsung+ App

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I just couldn't open the app as it told me that "please provide your name using only characters A-z (special characters and numbers not currently supported)." There is no other options or anything like that. My Samsung account is fine, and it's in English. I have no clue. 

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Red Giant

Re: can't open samsung+ App

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Hey @userxkc1gcwyVU Are you still experiencing this? What troubleshooting have you attempted so far?

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9 REPLIES 9
Red Giant

Re: can't open samsung+ App

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Hey @userxkc1gcwyVU Are you still experiencing this? What troubleshooting have you attempted so far?

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userxkc1gcwyVU
Constellation

Re: can't open samsung+ App

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Actually I worked it out by changing my name several times lol. 

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Red Giant

Re: can't open samsung+ App

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Glad to hear it!

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jmak
Constellation

Re: can't open samsung+ App

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where did you change that user name i am having same problem right now and its not working for me

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Jamesjarrett
Constellation

Re: can't open samsung+ App

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Did you ever resolve this issue ? And if so how did you do it?
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userD08NDwD7u2
Astronaut

Re: can't open samsung+ App

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Where exactly did you changed your name ? If it's from the Samsung account profile, it didn't worked for me.

 

Thanks, and I hope you respond..

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Red Giant

Re: can't open samsung+ App

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Hi there, you may need to reach out to our Samsung Account support team for assistance on this: https://account.samsung.com

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Jamesjarrett
Constellation

Re: can't open samsung+ App

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I'm having this same problem . What worked for you?
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userFxwgcO9sBG
Constellation

Re: can't open samsung+ App

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Error message i get when i go to playstore is.

Cannot connect to google server. 

This is super bizarre because somehow in my secure folder i have a second playstore app and that opens just fine. I can move files out of the secure folder but cannot move apps out.

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