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Astronaut

goes straight to voicemail

My S8 has started going straight to voice-mail on every incoming call. Do not disturb is not on. Works fine in safe mode. Any ideas? I recently switched from an iPhone so I'm still learning the android system.
3 REPLIES 3
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Samsung Care Ambassador

Re: goes straight to voicemail

If it works fine while booted in safe mode, a 3rd party app that you have installed is causing the issue. 

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Astronaut

Re: Re: goes straight to voicemail

I thought that too, but I hadn't recently added any apps. I hate to dump everything to correct it, but I may have to.
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Samsung Care Ambassador

Re: Re: goes straight to voicemail


@CaptJack wrote:
I thought that too, but I hadn't recently added any apps. I hate to dump everything to correct it, but I may have to.

You can easily boot in safe mode and test receiving a call while in safe mode. After you have tested just reboot normally to get out of safe mode. 

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