cancel
Showing results for 
Search instead for 
Did you mean: 
fall3nang3l2013
Constellation

i cant hear the person talking

I have the samsung galaxy 8+

the person can hear me but i cant hear them, all volumes are turned up

6 REPLIES 6
Samsung_ZZ6qIvL
Astronaut

Re: i cant hear the person talking

Reach out to Samsung support to see the troubleshooting steps.

Reply
Loading...
Highlighted
user5b90KO2ETZ
Constellation

Re: i cant hear the person talking

Try headphones, or wireless buds, etc. To see if it is the phone speaker or microphone.

Reply
Loading...
fall3nang3l2013
Constellation

Re: i cant hear the person talking

hi, I tried it with the head phones and I can hear them talking, it's ok on media watching films it's just they talk that I cant hear them 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: i cant hear the person talking

Does this happen when just on calls? 

 

Give this link here a shot giving additional troubleshooting steps:

 

http://www.samsung.com/us/support/troubleshooting/TSG01001255/

Reply
Loading...
fall3nang3l2013
Constellation

Re: i cant hear the person talking

yes 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: i cant hear the person talking

@fall3nang3l2013 Were you unable to hear the other person while you were in Safe Mode? If it is the same in Safe Mode, the phone will need repairs. You can take the phone to any local uBreakiFix location. https://www.samsung.com/us/support/ubreakifix/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...