Original topic:

phone lost how to restore secure folder files

(Topic created on: 1/26/21 11:16 AM)
user0FmREQlbQ4
Astronaut
Options
Galaxy S8

hello 
Ive recently lost my s8 
im trying to access or restore the files there to my old s6 or windows laptop

i had luck starting the restore to my s6 after installing secure folder there and signing in to samsung account ! but throughout the process something went wrong and stopped restoring ! the error message said some files were lost ! but i stil see the same size of the files on the samsung cloud photo below! and when i start the restore again it says the restore is completed immediately after doing nothing ! 
what can i do to restore those files !! 

image.png

0 Likes
1 Reply
KnightRalph316
Samsung Care Ambassador
Options
Galaxy S8
To restore your Secure Folder files, you would have had to back them up separately from everything else.
0 Likes