user0FmREQlbQ4
Astronaut
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01-26-2021 10:24 AM in
Galaxy S8hello
Ive recently lost my s8
im trying to access or restore the files there to my old s6 or windows laptop
i had luck starting the restore to my s6 after installing secure folder there and signing in to samsung account ! but throughout the process something went wrong and stopped restoring ! the error message said some files were lost ! but i stil see the same size of the files on the samsung cloud photo below! and when i start the restore again it says the restore is completed immediately after doing nothing !
what can i do to restore those files !!
1 Reply
KnightRalph316
Samsung Care Ambassador
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01-26-2021 11:16 AM in
Galaxy S8
To restore your Secure Folder files, you would have had to back them up separately from everything else.

