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s8 making and receiving phone calls

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I work at att and we've had many customers coming in with the s8, s8+, and s8 active not being able to make or receive phone calls. Just s8s, has anyone else had this issue?
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s8 making and receiving phone calls

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I found a small fix it's worked for most phones. If you turn your airplane mode on then after a minute turn it back off it'll trigger it to work again. If that doesn't work try the same with your cellular data.
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11 REPLIES 11

s8 making and receiving phone calls

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Yes just noticed
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tiffany0916
Constellation

s8 making and receiving phone calls

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same here
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s8 making and receiving phone calls

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I found a small fix it's worked for most phones. If you turn your airplane mode on then after a minute turn it back off it'll trigger it to work again. If that doesn't work try the same with your cellular data.
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userCRPwEzkB5W
Constellation

Re: s8 making and receiving phone calls

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I don't want to be constantly switching airplane mode on & off. I have s8+ & I have noticed when signal status has LTE can make  & receive calls, but when signal status switches to H call drops.  No one at AT&T store or online chat can seem to help.  I also don't have Enhanced LTE services option on my phone under mobile networks & they can't tell me why since they say my account has it enabled.  Can any one help me?

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Black Hole

Re: s8 making and receiving phone calls

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@userCRPwEzkB5W: Can I get the following information?

 

Model Number

Baseband Version

Carrier

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userCRPwEzkB5W
Constellation

Re: s8 making and receiving phone calls

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Model # SM-G955U1

Baseband Version -  ? where do I find this? current version? G955U1UES5CRF5 / G955U1OYM5CRF5 / G955U1UES5CRF5
Carrier - AT&T
puchased unlocked from Amazon
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Black Hole

Re: s8 making and receiving phone calls

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@userCRPwEzkB5W: You can find the baseband version by going to Settings> About Phone

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userCRPwEzkB5W
Constellation

Re: s8 making and receiving phone calls

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baseband version is:   G955U1UES5CRF5

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Black Hole

Re: s8 making and receiving phone calls

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@userCRPwEzkB5W: Thank you for that information. It looks like there is an updated baseband version for your device. I would recommend reaching out to your carrier regarding this. 

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