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Astronaut

s8+ unresponsive screen

Hello, my phone is unresponsive to any touch on the screen, side buttons still work and I can take screenshots perfectly fine. I've hard reset my phone multiple times with no luck. I'm stuck on the password entry screen and without me touching the keyboard I hear clicking noises almost like if i was typing. I brought my phone in for repair and they replaced the screen and battery and it was working fine for a week until the problem occurred once again. I also factory reset my phone and that didn't work.

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: s8+ unresponsive screen

Have you tried holding down the Power+Volume Down buttons to reboot? Is there a case or screen protector on the device?

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Astronaut

Re: s8+ unresponsive screen

I have tried that already, and there is no case or screen protector on the phone. Just bare, it also has no cracks or anything like that.

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Samsung Moderator
Samsung Moderator

Re: s8+ unresponsive screen

If it's only been a week since the repair, I would take it back to the repair center for them to test the device. 

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Astronaut

Re: s8+ unresponsive screen

Had a feeling I'll have to bring it back, thanks though.

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Samsung Moderator
Samsung Moderator

Re: s8+ unresponsive screen

No problem! Hopefully they are able to resolve the issue. 

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