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userHFnZA8Bafi
Constellation

samsung pass is not opening after update

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I wanted to try to setup samsung pass on my S8+ this morning so I went to settings->security->samsung pass and I got a message saying that a new version was available. So I pressed on update but now when I do the same (settings->security->samsung pass) nothing happens. Pressing samsung pass button doesn't do anything and nothing opens anymore. And before someone asks yes... I did restart my phone (twice) and still the same problem. I even tried to clear cache and data for Samsung Pass Provider but still not working. Any idea how to fix that?

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Samsung Moderator
Samsung Moderator

Re: samsung pass is not opening after update

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Give this a try: Go to the Galaxy store, search for Samsung Pass, and update from the Galaxy store

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3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: samsung pass is not opening after update

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Give this a try: Go to the Galaxy store, search for Samsung Pass, and update from the Galaxy store

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userHFnZA8Bafi
Constellation

Re: samsung pass is not opening after update

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It worked! Thank you! I actually tried with Google Play but indeed, didn't find the app. I didn't know I had to use Galaxy Store. That's good to know.

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NishaantG
Constellation

Re: samsung pass is not opening after update

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Go to setting --> apps--> Samsung Pass  (click on the 3 dots on the right hand corner) --> uninstall updates. This will reset Samsung Pass, which erase all of saved passwords but will definitely fix the issue.

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