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userOXJDUcPnYO
Constellation

software update processing failed

my phone wont update please help me

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: software update processing failed

Hi there, I would recommend reaching out to your carrier to see if they can push the update to your device. Alternatively, you can try updating your device via Smart Switch.

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Galaxy_J3_2018
Explorer

Re: software update processing failed

Try to boot into safe mode to clear the system cache and see If that works

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