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Constellation

unlock pattern not working

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Hi there,
My S8+ has just done this for the second time. Luckily i'd registered the phone on the Samsung find my phone, otherwise I don't think I'd be able to unlock my phone.
When it goes wrong, the lock screen pattern is not accepted, it no longer says to wait after a number of unsuccessful attempts to unlock and can't switch the phone off as you need to enter the unlock pattern, which it is not accepting!
Can anyone help please

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Astronaut

Re: unlock pattern not working

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Hi

Today I had the exact same problem. I followed all the instructions that were given here and nothing was working for me either.  While I was draining my full battery I googled "how to restart s8 without power button" and I followed these instructions: Press and hold the Power + Volume Down buttons for approximately 10 seconds or until the device power cycles. My device restarted and everything works fine since then.

Now I know that it;s been months since you resolved the problem but I wanted to share this in case someone else has this problem in the future like I had it today. Smiley Happy

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Samsung Moderator
Samsung Moderator

Re: unlock pattern not working

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When you experience these symptoms have you tested your device in safe mode?


Be sure to click " βœ“ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: unlock pattern not working

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No, how do i do that? 

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Samsung Care Ambassador

Re: unlock pattern not working

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@userPojfylwU56 hey! πŸ™‚

Sign into your Samsung account registered on the device to reset your password/pattern: 

https://findmymobile.samsung.com

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Astronaut

Re: unlock pattern not working

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@VerbumVeritum wrote:

@userPojfylwU56 hey! πŸ™‚

Sign into your Samsung account registered on the device to reset your password/pattern: 

https://findmymobile.samsung.com


I'm getting this message; "Can't unlock your phone. Remote unlock is off." Anything else I can try? 

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Constellation

Re: unlock pattern not working

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Perfection thank you!

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Astronaut

Re: unlock pattern not working

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Exact same problem, exact same day. To mention this happened after the last security update...

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Anonymous
Not applicable

Re: unlock pattern not working

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@userPojfylwU56 wrote:

Hi there,
My S8+ has just done this for the second time. Luckily i'd registered the phone on the Samsung find my phone, otherwise I don't think I'd be able to unlock my phone.
When it goes wrong, the lock screen pattern is not accepted, it no longer says to wait after a number of unsuccessful attempts to unlock and can't switch the phone off as you need to enter the unlock pattern, which it is not accepting!
Can anyone help please


You could wipe the cache partition :

https://support.t-mobile.com/docs/DOC-34311

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Astronaut

Re: unlock pattern not working

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Wipe the cache is as such impossible:

 


@Anonymous wrote:

@userPojfylwU56 wrote:

Hi there,
 can't switch the phone off as you need to enter the unlock pattern, which it is not accepting!


You could wipe the cache partition :

https://support.t-mobile.com/docs/DOC-34311


 

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Astronaut

Re: unlock pattern not working

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I have the same issue. How do I fix this? Do you have a solution?

Pattern is no longer recognized, cannot restart or turn off the phone, cannot access it remotely from the find my phone samsung account as I get this message "Can't unlock your phone. Remote unlock is off."

What should I do?

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