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CureEgg
Constellation

AKG Earbuds Right Side Stopped Working

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I got the S9 in late November 2018, and the original earbuds that came with my device have stopped working properly. It only works on the right earbud, and the left earbud is extremely quiet. What can I do?

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds Right Side Stopped Working

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Can I please have your full model number and IMEI in a private message?

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11 REPLIES 11
Samsung Moderator
Samsung Moderator

Re: AKG Earbuds Right Side Stopped Working

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Have you tried other earbuds with your device? Have you tried your earbuds on another device? Does this happen if your device is in safe mode?

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CureEgg
Constellation

Re: AKG Earbuds Right Side Stopped Working

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I have tried them on my S9 as well as other devices, and it doesn't work.

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds Right Side Stopped Working

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Can I please have your full model number and IMEI in a private message?

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userbfnRZ0rXmd
Constellation

Re: AKG Earbuds Right Side Stopped Working

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Hi, I have the same issue with my headphones but I have a note 9. Please help

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds Right Side Stopped Working

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@userbfnRZ0rXmd, Thank you so much for reaching out to us. Can you send us a private message with the below information here: http://bit.ly/2GH8URL

(15) Digit IMEI Number:
Model Number:


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Rohan87
Constellation

Re: AKG Earbuds Right Side Stopped Working

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I'm facing the same issue.. my right side earbud is not working.. have checked it with other device as well.. not at all physically or water damaged.

Please help !

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userzHGtjf5toZ
Constellation

Re: AKG Earbuds Right Side Stopped Working

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I too have the same problem.

I just bought new phone one and half month ago..

Can you please help me to solve this problem?

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Samsung Moderator
Samsung Moderator

Re: AKG Earbuds Right Side Stopped Working

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@userzHGtjf5toZ Have you tried other earbuds with your device? Have you tried your earbuds on another device? Does this happen if your device is in safe mode?

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userWfpBKCxn5X
Constellation

Re: AKG Earbuds Right Side Stopped Working

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I was using them on Monday and Tuesday and fine Wednesday the right side was quieter and then today the right side is basically useless. They are 2-3 months old came with the s9 and are very well looked after please help.

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