10-13-2019 02:46 PM - edited 10-16-2019 05:53 PM
My advanced messaging no longer works since my phone received a software update Thursday 10/11. I have tried turning advanced messaging off restarting phone, turning it back on then restarting phone. I have deleted the thread and started a new conversation with my husband. He has the same phone. His advanced messaging no longer works either since his
phone received this update last Thursday.
Advanced messaging is turned on as is the read receipt button. No data usage limits or warnings on mobile or wifi. Right now when you hold your finger on a message and click "status" it shows every message as a "text message " before the update all messages between my husband and I showed they were "advanced messages."
Any suggestions on how to get this issue fixed?
Thank you!
10-13-2019 02:53 PM
@HHD1279 wrote:My advanced messaging no longer works since my phone received a software update Thursday 10/11. I have tried turning advanced messaging off restarting phone, turning it back on then restarting phone. I have deleted the thread and started a new conversation with my husband. He has the same phone. His advanced messaging no longer works either since his
phone received this update last Thursday.
Advanced messaging is turned on as is the read receipt button. No data usage limits or warnings on mobile or wifi. Right now when you hold your finger on a message and click "status" it shows every message as a "text message " before the update all messages between my husband and I showed they were "advanced messages."
Any suggestions on how to get this issue fixed?
Thank you!
If you are with ATT with their branded phone, then you may not be alone
10-13-2019 03:00 PM
Yes. Both my husband and I are with ATT.
10-13-2019 03:04 PM
@HHD1279 wrote:Yes. Both my husband and I are with ATT.
Have seen few threads around here with similar issue:
ATT and Samsung would need to work on this. You can fill out the "Contact US form and submit:
https://help.content.samsung.com/csweb/main/ticketGate.do
10-13-2019 03:51 PM
Thank you ffo the info.
10-18-2019 04:04 PM
I received another software update today. It fixed the advanced messaging issue.