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Samsung_7TJFNtc
Astronaut

Advertising

Since having the latest "security update" on my S9 I've been getting advertising whenever I plug it in and often at random and I can't exit out of it. I haven't downloaded any new apps and haven't changed anything but this is getting annoying.

Any suggestions

Thanks

Dave

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Advertising

Have you first tested your device in safe mode to see if a third-party downloaded application is causing your symptoms?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Care Ambassador

Re: How do you test in safe mode? I am curious.

@Sdemeo02 

 

 To put the device in safe mode, first power down the device. 

 

 

-  Hold down the power button until the "SAMSUNG" logo appears 

 

-  Immediately release the power button then hold the volume down key until you boot into safe mode

 

As what @SamsungZell said,  This is due to a 3rd party app you downloaded



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