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xeu100
Asteroid

Amazon/Samsung Sold The Wrong Model, What Do I Do?

So it has recently come to my attention that I got 4 months ago is the wrong model as to what is on the Samsung Members app and what my phone says. I have the additional 128gb I bought but my model number says it's a 64gb model with 128gb. This is an odd situation and broke things like updates on my phone. What should I do?

3 REPLIES 3
Samsung_RHS1WvR
Astronaut

Re: Amazon/Samsung Sold The Wrong Model, What Do I Do?

Go back to the store and conplain

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xeu100
Asteroid

Re: Amazon/Samsung Sold The Wrong Model, What Do I Do?

The store is Amazon, should I contact them or since Samsung was the distributor, should I contact Samsung?

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Samsung Moderator
Samsung Moderator

Re: Amazon/Samsung Sold The Wrong Model, What Do I Do?

Hello @xeu100,


We would recommend reaching out directly to the online retailer who fulfilled the order.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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