cancel
Showing results for 
Search instead for 
Did you mean: 
userOpduuNwxgE
Asteroid

Android Pie = accidental dials from Messages

JUMP TO SOLUTION
I'm at a loss, and this problem is both annoying and embarrassing. If I'm in the Messages app and I was texting someone, then I go to blank the screen with the power button and put the phone away, I will occasionally feel the phone vibrate and then notice that a call was being placed to the person I was texting! My fingers are nowhere near the call icon (top right of screen) when this happens. I've tried factory restore, I've tried decreasing the screen sensitivity (due to a screen protector). i had the phone for months without an issue, until Android Pie installed. Has anyone else noticed a problem like this? Any ideas?
1 SOLUTION

Accepted Solutions
Samsung Care Ambassador

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION

Turn off direct call



View solution in original post

Reply
Loading...
17 REPLIES 17
Samsung Moderator
Samsung Moderator

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION

Have you tried wiping the cache partition on your device?

Reply
Loading...
userOpduuNwxgE
Asteroid

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION
Yes, it was one of the first troubleshooting steps I was asked to do.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION

What troubleshooting steps have you tried as we don't want you to have to repeat? Give these steps a try: Settings>>Advanced Features>Motions and Gestures> Swipe to call or send messages

Reply
Loading...
userOpduuNwxgE
Asteroid

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION
Is there anything that would work differently or better than a factory reset?
Reply
Loading...
userOpduuNwxgE
Asteroid

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION
Yes, I have tried that. Though it says it is for swiping left or right on an item to initiate a call. Not from a conversation view.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION

Does this happen if your device is in safe mode?

Reply
Loading...
userOpduuNwxgE
Asteroid

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION
I could try that, but it's not something that has been readily reproducible. I don't know how long I'd have to have it in safe mode to be sure it wasn't happening.
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION

Give these steps a try: Settings>>Advanced Features>Motions and Gestures> Swipe to call or send messages

Reply
Loading...
Samsung Care Ambassador

Re: Android Pie = accidental dials from Messages

JUMP TO SOLUTION

Turn off direct call



View solution in original post

Reply
Loading...