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Asteroid

Battery Draining, Overheating, and not charging fully.

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Hello All, 

I am the owner of a Galaxy S9+ SM-G965U. It is not charging fully and is overheating consistently while on the charger. Last night, at about 3 AM Eastern, I woke up to it being too hot to touch. Please let me know what can be done about this, as I need a replacement before my warranty expires on December 20, 2019. 

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Community Manager
Community Manager

Re: Battery Draining, Overheating, and not charging fully.

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Hello, I'd be more than happy to look into this for you. If you wouldn't mind sending me a private message with your full model code and IMEI number we can look into what options you would have. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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11 REPLIES 11
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Astronaut

Re: Battery Draining, Overheating, and not charging fully.

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Mine to

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Astronaut

Re: Battery Draining, Overheating, and not charging fully.

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This is ridiculous my phone suv

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Astronaut

Re: Battery Draining, Overheating, and not charging fully.

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Mine is the same

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Astronaut

Re: Battery Draining, Overheating, and not charging fully.

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I think I we all need a new phone

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Asteroid

Re: Battery Draining, Overheating, and not charging fully.

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It's usually an app that is causing this. Go to settings, device care, click on battery, then click on battery usage... you'll see what app is causing this. Delete it. Take care of your phones

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Halo

Re: Battery Draining, Overheating, and not charging fully.

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Is your charger and cable original?

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Asteroid

Re: Battery Draining, Overheating, and not charging fully.

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Yes. The brick is the original.

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Community Manager
Community Manager

Re: Battery Draining, Overheating, and not charging fully.

JUMP TO SOLUTION

Hello, I'd be more than happy to look into this for you. If you wouldn't mind sending me a private message with your full model code and IMEI number we can look into what options you would have. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: Battery Draining, Overheating, and not charging fully.

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Private Message Sent. 

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