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Astronaut

Battery Problems

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My Battery will not stay charged for a long period of time.I have to turn the device completely off for it to charge to full percentage. I have my Galaxy s9 in Optimized Mode it was at Medium power mode. I do not know what is causing this. My Galaxy s9 is about a 18 months old so it shouldn't be acting like this. How do I fix it? I have done everything to try to fix this problem with no resolution.

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Samsung Moderator
Samsung Moderator

Re: Battery Problems

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If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You should check for damage to the device's internal or external battery. GIve these links a try: https://www.samsung.com/us/support/troubleshooting/TSG01001407/#inspect-the-phone-or-tablet-s-intern...

and https://www.samsung.com/us/support/troubleshooting/TSG01001451/

 

If you continue to experience these symptoms I would recommend a service repair. We have a couple of options available:

 

1. UbreakIfix- authorized walk-in service center.

2. Ship in for service

 

If you wish to ship you device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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1 REPLY 1
Highlighted
Samsung Moderator
Samsung Moderator

Re: Battery Problems

JUMP TO SOLUTION

If your phone or tablet is not holding a charge or if it turns on for just a few minutes before powering off, your battery is likely the cause of the problem. You should check for damage to the device's internal or external battery. GIve these links a try: https://www.samsung.com/us/support/troubleshooting/TSG01001407/#inspect-the-phone-or-tablet-s-intern...

and https://www.samsung.com/us/support/troubleshooting/TSG01001451/

 

If you continue to experience these symptoms I would recommend a service repair. We have a couple of options available:

 

1. UbreakIfix- authorized walk-in service center.

2. Ship in for service

 

If you wish to ship you device in for service, can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

Reply
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