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User55786
Cosmic Ray

Battery will go down while charging

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On my s9, my battery will sometimes go down while im using my phone, while charging. It stops saying the time it will be fully charged and just say fast charging.

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Samsung Care Ambassador

Re: Battery will go down while charging

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Have you tried clearing the system cache? It seems to me that you're consuming more power than you are charging. Try going into device care and doing a scan



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10 REPLIES 10

Since it still says fast charging, I would check both the...

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Since it still says fast charging, I would check both the connections on the cable. Make sure the Type C connection isn't bent or damaged, and make sure the USB end that plugs into the wall is fully inserted and also undamaged.

Also, are you using a Samsung cable/charger, or a 3rd party charger?

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Samsung Care Ambassador

Re: Battery will go down while charging

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Have you tried clearing the system cache? It seems to me that you're consuming more power than you are charging. Try going into device care and doing a scan



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User55786
Cosmic Ray

I have used a 3rs party, but this also happend with my or...

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I have used a 3rs party, but this also happend with my original Samsung charger

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iCremeForLifei
Asteroid

Oof that's tuff go to your phone issuer and figure it out...

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Oof that's tuff go to your phone issuer and figure it out from there...

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Samsung Moderator
Samsung Moderator

Re: Battery will go down while charging

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@User55786 Please send a private message with your full model code and IMEI so I may look into this further for you. http://bit.ly/2XERsky

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User55786
Cosmic Ray

I solved the problem, i cleaned the system catche, there...

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I solved the problem, i cleaned the system catche, there has been no problems.

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Samsung Moderator
Samsung Moderator

Re: I solved the problem, i cleaned the system catche, there...

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Fantastic! I am very happy to hear this!

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Samsung Moderator
Samsung Moderator

Re: I solved the problem, i cleaned the system catche, there...

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Have you tried clearing the cache partition of the phone? 

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KittyWhiskers64
Astronaut

I have this problem all the time in my car while it's plu...

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I have this problem all the time in my car while it's plugged into the charger. I check all the connections and they're fine.

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