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DJPON3
Cosmic Ray

Bixby Vision keeps crashing, showing black screen

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I have just received my new S9 Plus unlocked and for the past few days I receive errors saying bixby vision has stopped working. Usually it won't stop and even trying to load into the Bixby Vision doesn't work. It crashes or shows a black screen for the camera, then completely freezes my device up pretty badly. I cleared the cache and data to no avail. 

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DJPON3
Cosmic Ray

Re: Bixby Vision keeps crashing, showing black screen

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Recent Bixby Vision update fixed the problem

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9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Bixby Vision keeps crashing, showing black screen

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Can I get you to go to Settings > apps > Bixby Vision > Force Stop?

Then do a simulated battery pull.

Then try Bixy Vision again.

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DJPON3
Cosmic Ray

Re: Bixby Vision keeps crashing, showing black screen

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It stopped the errors for a moment, restarted device came back to the same issue

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Samsung Moderator
Samsung Moderator

Re: Bixby Vision keeps crashing, showing black screen

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Can I get your full model code, baseband version, and carrier information?

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DJPON3
Cosmic Ray

Re: Bixby Vision keeps crashing, showing black screen

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Model


@SamsungLarry wrote:

Can I get your full model code, baseband version, and carrier information?



Model: SM-G965U1

Carrier: Unlocked, on Cricket Wireless

Baseband: G965U1UES2ARF4

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Samsung Moderator
Samsung Moderator

Re: Bixby Vision keeps crashing, showing black screen

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Have you contacted your carrier in regards to an update of your device?

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DJPON3
Cosmic Ray

Re: Bixby Vision keeps crashing, showing black screen

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Yes. Last update is the current one.

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Samsung Moderator
Samsung Moderator

Re: Bixby Vision keeps crashing, showing black screen

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I recommend doing a factory reset. Please make sure that your data is backed up before doing so.

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DJPON3
Cosmic Ray

Re: Bixby Vision keeps crashing, showing black screen

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Factory reset done two times now, think it may be the recent update 

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DJPON3
Cosmic Ray

Re: Bixby Vision keeps crashing, showing black screen

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Recent Bixby Vision update fixed the problem

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