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Constellation

Black Screen of Death??

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I own a Galaxy s9+ and recently fell upon a new black screen of death problem. I have researched all over this internet and can't find anything on the my problem. 

The screen is black/won't turn on and my LED notification light is permanently glowing red, not the standard blinking blue.  I have tried everything, from plugging my cell into my laptop with smart switch, laptop/smartswitch won't detect it.  Force reset holding down the volume rocker and the power button. 

I am currently waiting to see if the plug into the wall and force reset will do it....

I called T-Mobile and they said it's a fissure and air got under the screen and i'll have to replace the phone? I find it hard to belive, that over the phone, something that is not showing up online anywhere, this random guy can answer like this, w/out looking at my phone. 

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Honored Contributor

Re: Black Screen of Death??

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I would recommend having it evaluated by a certified technician. You can always check with your local uBreakiFix for walk-in repair services. 


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6 REPLIES 6
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Honored Contributor

Re: Black Screen of Death??

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I would recommend having it evaluated by a certified technician. You can always check with your local uBreakiFix for walk-in repair services. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Black Screen of Death??

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Did you ever find out the problem?  What was the fix?  I'm having the same problem.

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Constellation

Re: Black Screen of Death??

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no good news. Got a second opinion at another store I trust, I forget the reason behind it, but because of the insurance I have, plus it was still under factory warranty,  I paid about $5 for a replacement 

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Cosmic Ray

Re: Black Screen of Death??

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How do you suspect that happen to your phone?

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Constellation

Re: Black Screen of Death??

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Ok, so last night my device was on its anker wireless charger and when I woke up it was boot looping. The only thing I can get into is Download Mode, however it doesn't appear I can flash anything as ODIN always says <ID:0/003> FAIL! (Auth) no matter if i try and flash the AP, or CSC. When I power it off, it stays off and just has the RED LED solid. As soon as I plug it in, it powers up and continues to boot loop.

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Samsung Moderator
Samsung Moderator

Re: Black Screen of Death??

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Thanks for reaching out, regretfully the phone would require service. You can use the following link to locate a service center in your area for repair: http://www.samsung.com/us/support/service/location.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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