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Constellation

Black Screen unresponsive

I received a call and ended the call.  I went to use my phone again and the screen was black.  No power, no light, nothing.  I tried all the options listed to get phone back working.  Nothing worked. I am not sure why this happened. I just used the phone.  Battery charged and I was not having any issues.  Has anyone else experience this or have a solution.

 

3 REPLIES 3
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Supernova

Re: Black Screen unresponsive

@userCLcbQrlzsE 

Hope you are doing well, my friend!

Sorry to hear about this blank/black screen:

Have you tried any troublesghooting here? 

 

https://thedroidguy.com/how-to-fix-samsung-galaxy-s9-plus-with-black-screen-of-death-after-an-update...

 

https://thedroidguy.com/fix-samsung-galaxy-s9-black-screen-death-issue-easy-steps-1081108

 

If one of these steps above help, let us know here and select this post as the solution.

 

Didn't work? You may need to find a service senter or talk with Samsung support:

 

Inside the US? --> https://www.samsung.com/us/support/contact/

Outside the US? --> https://www.samsung.com/us/common/visitlocationsite.html

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Constellation

Re: Black Screen unresponsive

None of the steps worked. My screen is black and unresponsive.  I have even contact support.

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Samsung Moderator
Samsung Moderator

Re: Black Screen unresponsive

Hey there! If after those troubleshooting steps your device is still experiencing those symptoms I recommend having the device evaluated by a Samsung authorized technician. You may take your device to your local UBreakIFix and they can usually have your device back to you within a day.

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