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Constellation
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11-04-2020 01:56 PM in
Galaxy S9
I have a problem with my S9 where my bluetooth disconnects whenever I open my camera. This is frustrating because I have a Galaxy Active 2 watch and I can't take a picture with my phone without my watch disconnecting. If I have Bluetooth earbuds in this is more disappointing because they will also disconnect and my music will stop playing. Does anyone else have this problem?
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Samsung Moderator
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11-04-2020 04:03 PM (Last edited 11-04-2020 04:11 PM ) in
Galaxy S9Have you attempted to reset your network settings on your device recently?
- From a Home screen, swipe up or down from the center of the display to access the apps screen. These instructions only apply to Standard mode and the default Home screen layout.
- Navigate Settings.
- Tap Reset network settings.
- Review the info then tap Reset Settings.
- To confirm, review the info then tap Reset.
Have you tried testing the device in safe mode to see if the symptoms still persist?
- Press and hold the Power button until the 'Power off' prompt appears on the screen then release.
- Touch and hold Power off until the 'Safe mode' prompt appears then release.
- To confirm, tap Safe mode.
- With Safe Mode enabled, ensure Airplane Mode is turned off then test device and app functionality.

