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userJQjEAez7JK
Asteroid

Bluetooth keeps dropping with Ford Sync-3 2018 Explorer

Recently (April/May 2019) purchased three S9 phones. None of them will stay connected consistenly with my 2018 Ford Explorer. They can drop connections multiple times within a five minute period or stay connected for longer, it varies widely. My S8 worked fine for two years, never saw a disconnect.

 

What can be done to trouble-shoot or fix this?

5 REPLIES 5
Samsung Care Ambassador

Re: Bluetooth keeps dropping with Ford Sync-3 2018 Explorer

@userJQjEAez7JK These kind of symptoms need to repair with the car stereo. First, you also need to reset bluetooth settings on your car then repair the device.




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userJQjEAez7JK
Asteroid

Re: Bluetooth keeps dropping with Ford Sync-3 2018 Explorer

I'll let you know results in a few days. Just had Sync-3 updated at the Ford dealer which required that I re-pair the devices. I will let you know if that fixed it or not.

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Samsung Care Ambassador

Re: Bluetooth keeps dropping with Ford Sync-3 2018 Explorer

Yup car stereos are usually bluetooth 3.0 or older so these bluetooth are known for issues connecting it so it needs to reset the whole connection from your car stereo.




═════════════════════════════════════
If you post new question please specify your Phone model and Carrier.
If you like my comment please hit ♥
if I answer your question please hit the 'accept as solution' button
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userJQjEAez7JK
Asteroid

Re: Bluetooth keeps dropping with Ford Sync-3 2018 Explorer

Is there somewhere on the phone I can get information on the current Bluetooth version? I would like to compare with my S8+. Or can you tell me the current Bluetooth version for S8+ (Feb 1, 2019 patch level, Android 8.0.0) and S9 - current as of July patch?

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userJQjEAez7JK
Asteroid

Re: Bluetooth keeps dropping with Ford Sync-3 2018 Explorer

No joy, the problem still persists. Any other suggestions?

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