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Constellation

Bluetooth

Every since I received my replacement device, my Bluetooth via car or headset comes unpaired.  Is there any way to get this fixed?
7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Bluetooth

Have you made sure that your phone and headset are up to date on its software?

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Constellation

Re: Re: Bluetooth

yes
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Samsung Moderator
Samsung Moderator

Re: Re: Bluetooth

Does the same issue happen with other Bluetooth headsets?

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Constellation

Re: Bluetooth

yes in my car or with a headset
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Samsung Moderator
Samsung Moderator

Re: Bluetooth

Yes, does this issue still happen with your bluetooth headset?

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Constellation

Re: Bluetooth

yes
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Samsung Moderator
Samsung Moderator

Re: Bluetooth

If you've completed all of the troubleshooting provided here:https://www.samsung.com/us/support/troubleshooting/TSG01001226/ Service would be the next step. Depending on how recently the phone was replaced, you may want to contact them to address the phone not working correctly. You can also take the phone to any local uBreakiFi location for an evaluation. https://www.ubreakifix.com/samsung



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