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userPLC5HbCv8T
Asteroid

Camera 2X zoom missing from UHD 60 FPS video mode.

S9+ SM-G965U Tmobile flavor with Pie update. Build ending in G965USQS4CSD3. On May update, all apps up to date.

 

When setting the video picture to 16:9 - UHD (60 FPS) the 2X zoom button on the bottom of app interface goes away when video mode is selected within the camera app. If I switch to picture mode, I get the 2X button back. If I set the zoom to 2X while in picture mode and switch to video mode while still configured to UHD 60 FPS, it will retain the zoom setting but still no button.

 

Looks like a bug to me, can someone look into this? Tried clearing cache. This happened when I upgraded to Pie.

 

Camera version 9.0.03.22

8 REPLIES 8
Samsung Moderator
Samsung Moderator

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Does this still happen when you test your device in safe mode?

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userPLC5HbCv8T
Asteroid

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Just tested. Issue still occurs in the same identical manner.

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Samsung Moderator
Samsung Moderator

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Try force stop and clear the cache on the camera app?

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userPLC5HbCv8T
Asteroid

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Tried. I even cleared the cache partition. Same results.

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Samsung Moderator
Samsung Moderator

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Have you tried resetting the settings in the camera app?

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userPLC5HbCv8T
Asteroid

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Clearing app data/cache acieved the same results.

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Samsung Moderator
Samsung Moderator

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Can you send a PM here with your full model number and IMEI so I can further look into this?

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userPLC5HbCv8T
Asteroid

Re: Camera 2X zoom missing from UHD 60 FPS video mode.

Sent.

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