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rpc512
Constellation

Camera problems

Many, many pictures I take are "blank" in my gallery. They show a grey icon with an exclamation in the middle. Nothing opens them and there is kbs in the detail. I remove apps to make more room, but having over 5gb shouldn't cause this problem.

3 REPLIES 3
Community Manager
Community Manager

Re: Camera problems

Hello! Can you provide your model and carrier of the phone? 

 

Also, are you using the stock camera app or a third party one? 

 

 

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rpc512
Constellation

Re: Camera problems

Samsung Galaxy s9+. Tmobile. It keeps the pictures sometimes. Lot of grey icons with an exclamation in the middle. Using the camera on the phone and the phones gallery. Same problem with some videos saying can't read or play file even though there kb in the storage details. This has been going on for the past 10 months. I'm VERY leery about taking pictures, especially for special occasions. I don't want go to factory reset, since I've read others have done that and still have the same problem. 

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Samsung Moderator
Samsung Moderator

Re: Camera problems

@rpc512 Does this issue still persist when your phone is in safe mode?

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