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Asteroid

Can't move pictures to albums since update

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Since my Galaxy S9 did an update a couple weeks ago, I can no longer move pictures from my gallery into albums I've already created.  The option is just gone.  Any ideas?

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Constellation

Re: Can't move pictures to albums since update

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@StenoChris 

Hi. I'm not sure if you've already figured out a solution, but thought I'd add something since there was no final solution. I was having trouble with the same issue and then saw the first comment spoke about the 3 dots on the top right. It used to be visible, however it isn't anymore.

 

I just tapped the random space I thought was nothing on the top right and the 3 dots appeared and there were options to move pictures into other albums. I'm not sure why those 3 dots are hidden when they really are there. I hope this helped. I might be a little late to the thread though. 

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Samsung Moderator
Samsung Moderator

Re: Can't move pictures to albums since update

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Give this a try:

Go into your gallery where you can see all your pictures. Once there press and hold down on one of the pictures you are wanting to move until you see a small circle appear in the top left of every photo. Tap all the photos you were wanting to move, you will know what is selected by the circle being white instead of grey. Once the photos are selected look to the right of your screen and there should be a media emblem and to the right of that 3 dots. Click the 3 dots and on that menu you should see the option to move to an album. Select that option and then select the album you would like to move it to. Let me know if this helped!

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Asteroid

Re: Can't move pictures to albums since update

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Thanks for the quick reply. However, I have no 3 dots. What used to say move is now empty. 

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Astronaut

Re: Can't move pictures to albums since update

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Select pictures and look for 3 dots somewhere on your right (in the upper part of your screen). Press them and get a drop down menu with all your options

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Asteroid

Re: Can't move pictures to albums since update

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I don't have three dots anywhere.Screenshot_20200227-151908_Gallery.jpg

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Samsung Moderator
Samsung Moderator

Re: Can't move pictures to albums since update

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Are you running Android 9 or 10? Have you verified the app software is up to date?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Can't move pictures to albums since update

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@StenoChris 

Hi. I'm not sure if you've already figured out a solution, but thought I'd add something since there was no final solution. I was having trouble with the same issue and then saw the first comment spoke about the 3 dots on the top right. It used to be visible, however it isn't anymore.

 

I just tapped the random space I thought was nothing on the top right and the 3 dots appeared and there were options to move pictures into other albums. I'm not sure why those 3 dots are hidden when they really are there. I hope this helped. I might be a little late to the thread though. 

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Asteroid

Re: Can't move pictures to albums since update

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Thanks for the reply!  The craziest thing - it must have fixed itself in an update, because the last time I tried, it didn't work.  Went in to try your suggestion and the three dots and the "move" feature are back.  Weird.

 

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Constellation

Re: Can't move pictures to albums since update

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@StenoChris  yep no problem. I just went in now to see that the 3 dots are back. It must have been the software update this morning like you were saying. I was hoping that it was going to fix that issue and looks like it did. :

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Asteroid

Re: Can't move pictures to albums since update

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I figured it out reading through some of the other posts. Where I marked the picture in red, just tap there & the drop down menu will appear as shown in the 2nd picture I attached. They were stupid to remove the 3 dots & cause so much confusion & aggravation to probably thousands of people who were trying to figure out what happened. 

Screenshot_20200405-132127_Gallery.jpg

 

Screenshot_20200405-132139_Gallery.jpg

 

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